Terms of Service
Effective 15 June 2026
1. Who we are
Ospite (“Ospite”, “we”, “us”) provides an AI assistant that helps hotels and other accommodation providers (“you”, the “Hotel”) handle guest messaging and take direct bookings across WhatsApp, Instagram, Telegram, and website chat. By creating an account or using the service you agree to these Terms.
2. The service
Ospite connects to your messaging channels and, where enabled, to your payment provider. The AI answers guest questions, quotes your prices, and can generate checkout links. You are responsible for the accuracy of the room, price, and policy information you provide, and for honoring bookings made through the service.
3. Payments and fees
Ospite is a paid subscription service. Subscription fees are billed in advance through our payment processor (Stripe) and are described at signup or in your dashboard. Guest payments are processed directly through your own connected Stripe account — Ospite does not hold guest funds. Where you connect Stripe, you also agree to the Stripe Connected Account Agreement.
4. Your responsibilities
You must comply with the terms of the messaging platforms you connect (including Meta’s WhatsApp and Instagram policies) and with applicable law in your jurisdiction. You are responsible for honoring quotes and bookings, handling guest data lawfully, and the conduct of staff who access the dashboard.
5. Availability and AI limitations
We work to keep the service available but do not guarantee uninterrupted operation. The AI may occasionally make mistakes; you remain responsible for confirming availability and bookings, especially where no PMS is connected.
6. Cancellation
You may cancel your subscription at any time from your dashboard or by contacting support. Cancellation stops future renewals; see our Refund Policy for details on refunds.
7. Limitation of liability
To the maximum extent permitted by law, Ospite is provided “as is” and our aggregate liability for any claim is limited to the subscription fees you paid in the three months before the claim arose.
8. Changes and contact
We may update these Terms; material changes will be notified by email or in the dashboard. Questions? Email support@ospite.app.