Refund Policy
Effective 15 June 2026
1. Ospite subscription fees
Ospite is billed as a recurring subscription. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period and stops future charges. Subscription fees already paid for the current period are generally non-refundable, except where required by law or at our discretion in cases of clear service failure.
2. Guest booking payments
Payments guests make for rooms go directly to the hotel’s own connected Stripe account — Ospite never holds these funds. Refunds for a guest booking are governed by the individual hotel’s cancellation and refund policy, which the guest agrees to at checkout.
3. How guest refunds are issued
Hotels can issue a full or partial refund for a paid booking directly from the Ospite dashboard, which processes the refund through Stripe back to the guest’s original payment method. Refund timing depends on the guest’s bank, typically 5–10 business days.
4. Disputes
Guests with a question about a booking refund should contact the hotel they booked with. For questions about an Ospite subscription charge, email support@ospite.app and we’ll respond within a reasonable time.